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ABOUT KIESHA

With nearly two decades of hands-on HR experience, I’ve had the privilege of supporting people and businesses through many of the challenges and opportunities that shape today’s workplaces. I’m a SHRM-CP certified Human Resources professional, and throughout my career I’ve worked across a wide range of HR functions while helping organizations build stronger, more supportive workplaces.

My career began in a Human Resources Call Center as an HR Specialist, and over time I progressed into roles that allowed me to support benefits administration, I-9 compliance, FMLA/ADA/leave programs, employee relations, talent management, and employee recognition and engagement—ultimately serving as an HR Director within a multi-site healthcare organization.

My background spans corporate, academic, and healthcare environments, giving me a broad and adaptable perspective on how different organizations operate. While these industries shaped much of my expertise, the depth of my experience allows me to confidently support businesses across a wide range of sectors.

At the heart of my work is a guiding belief: Keeping the human in Human Resources. When you partner with Tillie HR Consulting, you work directly with me every step of the way. I believe HR should feel personal, supportive, and rooted in genuine human connection. Emotional intelligence, thoughtful listening, nuanced judgment, and empathy guide the way I support my clients.

Although AI and automation can enhance parts of the process, they can’t replace the human understanding required to navigate workplace dynamics and organizational culture—and that’s where I come in.

I’m approachable, down-to-earth, and a bit quirky in the best way—qualities that help me bring warmth, creativity, and authenticity into my work. I pair this with strong critical thinking, sound judgment, and a deep commitment to integrity and follow-through. Clear communication is central to how I operate, and I approach every recommendation with intention, always considering how decisions will affect your people and your business.

I’m committed to excellence and to keeping HR simple, accessible, and genuinely supportive. Above all, I value being a kind human being—and I bring that same kindness, thoughtfulness, and respect into every client partnership.

 

Kiesha Santos, founder of Tillie HR Consulting

Kiesha Santos, SHRM-CP
Founder & Principal Consultant, Tillie HR Consulting

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